Chardiwari is a brand owned and operated by Chardiwari, with its official address at 4/612- OLD NO- 252/1-C, GALI NO-7,BHOLANATH NAGAR, Shahdara, Delhi - 110032. These Terms of Service (“Terms”) govern your use of the website https://chardiwari.com/ (“Website”) and any purchases or interactions made through it. By accessing or using our Website, you agree to comply with these Terms.

We encourage all visitors (“you,” “user”) to read these Terms carefully before using the Website or making a purchase. If you do not agree with these Terms, please refrain from using our Website or services (“Service”).

General Terms

• By agreeing to these Terms, you confirm that you are of legal age in your region or have consent from a legal guardian.
  
  
• Misuse of the Website, including illegal or unauthorized activities, is strictly prohibited.
  
  
• Chardiwari reserves the right to refuse service, cancel orders, or deactivate user accounts in case of any violations of these Terms or applicable laws.
  
  

Shipping & Delivery

• Orders are usually processed and dispatched within 2–3 business days.
  
  
• Made-to-order and handcrafted pieces may require 5–10 business days for dispatch, as each item is created or curated with care.
  
  
• Delivery within India typically takes 5–7 business days after dispatch, but may vary by location.
  
  
• Multiple products in one order may be shipped separately, depending on availability and logistics.
  
  
• While we work with trusted courier partners, Chardiwari is not responsible for delays caused by third-party services. We will, however, assist you in tracking your shipment.
  
  

Pricing & Modifications

• Prices for our products or services may change without prior notice.
  
  
• We may modify or discontinue any part of our Service at any time.
  
  
• In case of pricing errors or discrepancies, we reserve the right to cancel or update orders.
  
  

Returns & Refunds

Please refer to our Return & Exchange Policy on the Website for detailed guidelines.

User Conduct

• You must not use the Website for unlawful purposes or infringe upon the rights of others.
  
  
• Uploading harmful content such as malware, viruses, or copyrighted materials without permission is prohibited.
  
  
• We reserve the right to remove any user-generated content that we deem inappropriate, unlawful, or offensive.
  
  

Third-Party Tools & Links

• Our Website may feature tools, links, or content from third-party platforms.
  
  
• Chardiwari is not responsible for the practices, content, or policies of these external sites.
  
  
• We advise reviewing their terms before engaging with them.
  
  

Intellectual Property

• All content on the Website — including text, images, photographs, and designs — is the property of Chardiwari unless otherwise stated.
  
  
• Reproducing or using our content without written consent is prohibited.
  
  

Limitation of Liability

Chardiwari is not responsible for:

• Direct, indirect, or consequential damages resulting from the use of the Website.
  
  
• Any inaccuracies, omissions, or errors in Website content.
  
  

Grievance Officer

For any concerns or complaints, please contact: support@chardiwari.in
 We acknowledge grievances within 48 working hours and aim to resolve them within 15 working days.

Governing Law

These Terms are governed by the laws of India. All disputes are subject to the exclusive jurisdiction of the courts in Delhi

Amendments to Terms

We may revise these Terms at any time. Updates will be posted on the Website, and continued use of our services constitutes acceptance of the changes.

📧 For general queries, write to us at support@chardiwari.in

 

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Policy on Product Images for Illustrative Purposes

Purpose

Product images used in our communications (including the Website, social media, catalogs, and advertisements) are intended for illustrative purposes.

Disclaimer

• All product photographs are representations and may not exactly match the actual item.
  
  

• Variations in color, finish, texture, or size may occur due to lighting, photography techniques, or screen settings.
  
  

• As most Chardiwari pieces are handcrafted, each product may have unique imperfections and variations — a mark of its authenticity.
  
  

Applicability

• This policy applies across all physical and digital platforms, including third-party marketplaces.
  
  

• We encourage customers to review product descriptions and dimensions before purchase.
  
  

Liability

• Chardiwari is not liable for differences between the displayed images and actual products, as long as all reasonable measures have been taken to provide accurate descriptions.
  
  

Customer Support

For any product-related clarifications, please reach out to support@chardiwari.in before making your purchase.